Last Updated: [01/04/2025]
At Nirmaansutra, we aim to provide high-quality, long-lasting waterproofing solutions. We value your trust and satisfaction. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are accepted.
🔄 Cancellations
✅ Before Service Begins:
You may cancel a service request at least 24 hours prior to the scheduled appointment without any penalty.
To cancel, please contact us at support@nirmaansutra.com or call us at 9706702964.
❌ After Work Has Started:
Once the waterproofing work has commenced, cancellation is no longer possible, as materials and labor are already committed.
💸 Refunds
✅ Eligible Refunds:
If you cancel your service 24 hours before the scheduled date and advance payment was made, you are eligible for a full refund.
If we are unable to deliver the service due to our own limitations or scheduling issues, we will issue a 100% refund.
❌ Non-Refundable Scenarios:
Refunds will not be issued for:
Partial or completed services.
Unsatisfactory results due to improper maintenance or failure to follow post-application guidelines.
Surface conditions that were not disclosed or visible during inspection.
⏱️ Refund Timeline
Approved refunds will be processed within 7-10 business days to your original mode of payment.
For any concerns or delays, please contact our support team.
📞 Need Help?
We’re here to help with any questions or concerns related to your booking or refund:
📧 Email: support@nirmaansutra.com
📞 Phone: 9678679561
📍 Address: Rangagarahooj, Dhing Gate, Nagaon, Assam 782002